First-Time Managers Training:
Equip new managers with the skills and confidence needed to lead effectively. Our program covers essential management principles, communication strategies, and performance management techniques.
Effective One-on-Ones:
Develop strong, productive relationships between managers and their team members. This training focuses on conducting meaningful one-on-one meetings that drive engagement, development, and performance.
Community Impact Leadership Training:
Foster leadership skills that make a difference in your community. This program emphasizes community-focused leadership, encouraging participants to lead with a sense of social responsibility and impact.
Managing Performance and Difficult Employee Matters:
Learn how to address performance issues and manage difficult employee situations with confidence and professionalism. This service provides HR strategies and tools for resolving conflicts, implementing performance improvement plans, and maintaining a positive work environment.
Inclusive Customer Experience Consulting and Training
Our inclusive customer experience consulting and training services are designed to help libraries and nonprofits create welcoming and inclusive environments for all customers, particularly those from underserved communities. We partner with libraries and organizations to develop customized strategies and programs that promote diversity, equity, and inclusion.
Our team of experienced library consultants collaborates closely with library professionals to:
01
Assess Current Practices and Identify Opportunities:
We conduct thorough assessments of current customer service practices and instructional services to identify areas for improvement and opportunities for greater inclusivity. By understanding the unique needs and challenges of black and underserved communities, we can develop targeted solutions to enhance the customer experience.
02
Design Customized Training Programs:
We develop customized training programs and workshops for library staff to enhance their cultural competency, communication skills, and understanding of diversity and inclusion issues. Our training sessions empower library professionals to better serve patrons from diverse backgrounds and create positive interactions that foster trust and engagement.
03
Implement Best Practices for Inclusive Customer Service:
We provide guidance and support to libraries in implementing best practices for inclusive customer service, including strategies for addressing unconscious bias, accommodating diverse needs, and creating accessible and welcoming physical and digital environments. Our goal is to ensure that every patron feels valued and respected when engaging with library services.
04
Evaluate Impact and Sustain Success:
We believe in measuring the impact of our consulting and training services to ensure ongoing improvement and sustainability. We work closely with libraries to evaluate the effectiveness of implemented strategies and make adjustments as needed to continue meeting the needs of black and underserved communities.
We pay attention to the small things
so you can relax.
✓ Minimal input, maximum output
✓ Empowering communities through impactful experiences